Shipping
Shipping & Processing Time
We carry most items in inventory so we can ship your items without delay. However, to ensure you receive everything at once, we may hold your order until all items are ready to ship.
Most purchases leave our warehouse within 2 business-days of receipt of your order. Orders received on Friday, Saturday & Sunday will ship out Monday. (Our shipping department is closed on weekends & major US holidays.)
Some of our items are shipped directly from the supplier. These items may require longer shipping times. Large orders, or orders which include items shipped directly from our suppliers, will arrive in multiple boxes.
If you live within the continental US you will have the following options and associated shipping & handling costs at checkout:
- Orders up to $34.99 – $8.99
- Orders over $35 – Free Shipping
- Oversized/Heavy Orders – Calculated based on order weight, dimensions and destination
If a package is not able to be delivered by for any reason and returned to us, the customer will be responsible for the original shipping cost, plus the cost of returned shipping, as well as shipping costs to be resent if you desire.
Shipping Outside of the Continental US
Orders to Alaska, Hawaii, Puerto Rico are shipped the best way based on weight, package size, and location.
Shipment Notification & Tracking
Once your order has been processed for shipment you will receive shipment notification from via the email you provided at checkout. This email will contain a tracking number and a link to the shipper’s website for your convenience. If you do not receive this notice please check your spam folders.
Wrong, Damaged or Defective Items
If you received the wrong product, or if it arrives defective or damaged in transit, please contact us within 7 days of receipt so we can resolve the problem. In these rare cases, we will pay return shipping and provide a cash refund if requested.
International Shipping
International shipping is not available.
Returns & Refunds
Thanks for shopping at [website url].
If you are not entirely satisfied with your purchase, we’re here to help.
Returns
You have 30 calendar days to return an item from the date you received it.
To be eligible for a return, your item must be unused and in the same condition that you received it.
Your item must be in the original packaging.
Your item needs to have the receipt or proof of purchase.
Strings, once installed, may not be returned.
Exchanges
If you need a different item including size or style and you are interested in returning an item in exchange for something else on the site contact contact us and we’ll be glad to help you exchange your purchase or issue a store credit.
Refunds
Once we receive your item, we will inspect it and notify you that we have received your returned
item. We will immediately notify you on the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your credit card (or original method of payment).
You will receive the credit within a certain amount of days, depending on your card issuer’s policies.
Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable.
If you receive a refund, the cost of return shipping will be deducted from your refund.
Contact Us
If you have any questions on how to return your item to us, contact us.